FAQ

Can I bring a pet?

Pets are allowed in some accommodation as well as on the pitches on the campsite side. To find out whether or not pets are allowed in your accommodation, check its description and detailed specifications as well as the rates before booking. Category 1 & 2 animals and dogs weighing more than 10 kg are not allowed. Be sure to bring your pet’s up-to- date vaccination booklet with you on your stay. Pets must be kept on a lead at all times.

How do I book?

You can book your stay:

  • on our secure website
  • by telephone
  • by post

10€ of processing fees are to be expected if you pay by credit card and 25€ for any other means of payment.

The website displays up-to- date vacancies and rates at all times. In case of doubt, feel free to contact us directly by telephone.

Can I pay for my stay online?

Yes, you can pay for your stay online by credit card, even after booking by telephone.

Can I pay for a stay booked online using holiday cheques?

Yes. At the end of the booking process, state the amount you wish to pay by holiday cheque and send us this payment immediately. Please note that if the payment has not been received within one week, we will be obliged to cancel the booking.

Can I pay for a stay using an e-holiday cheque?

Yes. You can use e-holiday cheques to pay for all or part of your stay. To do this, you must pay for your order on our website.

Can I pay for a stay booked online by cheque?

Yes. At the end of the booking process, state the amount you wish to pay by cheque and send us this payment immediately. Please note that if the payment has not been received within one week, we will be obliged to cancel the booking.

What is tourist tax?

This is a tax levied by the local authorities (municipality, department) and collected by us on their behalf. This tax is based on the number of guests and the number of nights. It is added to the price of your stay.

Why do I have to declare all guests’ names before coming?

It is a regulatory obligation for our institution to maintain a specific list of people present. This list also allows us to calculate the amount of tourist tax to be collected.

What are the terms of payment of the balance?

When booking, you must pay a down payment of 30% and the remaining balance must be paid one month before your arrival. If you wish to pay the total cost of your stay in several instalments, this is possible, as long as the total price of your stay is effectively paid one month before your arrival.

What payment methods are accepted?

Credit cards (Visa, Eurocard, MasterCard, etc.), cash, French cheques, cheques, postal orders and e-holiday cheques. American Express cards are not accepted.

Is the campsite VACAF approved?

No. We are not VACAF certified.

Is the price of water and electricity included?

Yes, the price of water and electricity is included for all our accommodation as well as for pitches on the campsite side.

What does the cleaning fee include?

The cleaning fee includes cleaning of all the rooms in the mobile home, the bathroom and the kitchen. It does not include dishwashing. In all cases, we ask that at the end of your stay, you take care to empty and defrost the refrigerator and take your bins to the containers provided for this purpose before leaving. An additional fee shall be charged if necessary.

Is there a space for my car on my pitch?

All accommodation and pitches have a parking space directly on site or in the immediate vicinity. If you bring a second vehicle, you will be asked to park it in a car park at the entrance to the establishment for an additional fee, except for 3-bedroom accommodation and subject to availability.

What will I find in the rentals?

All our rentals are equipped with kitchens, toilets and washrooms (except the cabins, which have electricity but not water).

Is baby equipment available for hire?

Yes. We offer various items of baby equipment separately or as a kit (chair, foldable travel cot). As stock is limited, we invite you to book your equipment before you come, when booking your stay. For hygiene reasons, sheets and mattress protectors are not provided for the cot and we invite you to bring your own, as well as an extra mattress, which is not provided.

Can I hire a refrigerator for a camping pitch?

Yes, we have refrigerators for hire for the camping pitches, subject to available stock. We recommend that you book one before you come, when booking your stay.

Are visitors allowed?

Yes, visitors are allowed in the club from 9 am to 11 pm, against payment of a flat fee. Visitors must report to reception on arrival and leave proof of identity at reception as security. They must wear a wristband at all times during their visit and must park their vehicle outside the establishment.

What swimsuits are allowed in the water park?

  • For men: classic swimming trunks and boxers are allowed
  • For women: classic one or two-piece swimsuits. Swimming shorts and Bermuda shorts are strictly prohibited.
  • Swimming in a t-shirt, dress, etc. is also prohibited.

What time do I need to check in on the day of my arrival?

The time you can check in on the first day of your stay is specified in your order confirmation. This depends on your type of accommodation and the time of year. We will contact you directly by phone or sms if your accommodation is ready before the scheduled time.

What happens when I check out of my rental?

An inventory will be taken on check-out day with our team. For this we will ask you to prepare your accommodation (dishes washed, refrigerator emptied and defrosted, bins taken out), even if you have opted for the cleaning service. You need to make an appointment for the check-out inventory with reception on the day before check-out at the latest.

Do I have to leave early in the morning on the last day?

Yes, you can leave before reception opens. However, you must notify reception at least 24 hours in advance so that we can give you directions on arranging your check-out properly.

Is there WIFI access in my accommodation?

Yes, the WIFI network (charge applies) is accessible throughout the club, including in the accommodation.

Is there a charge for WIFI?

Yes, there is a charge for WIFI network access at the club.

Can I bring a barbecue?

Individual coal-fired barbecues are provided with your mobile home. Please keep a bucket of water nearby when using them.

Can I arrive outside of reception opening hours?

Yes, for all stays of more than one night. You will need to notify reception at least 24 hours in advance in order to arrange your arrival.

Can I bring a second car?

If you have a mobile home with 3 bedrooms or more, a second vehicle is included. Otherwise, you will have to pay extra. We recommend that you book the space for your additional vehicle in advance.

Do I have to wear the wristband during my stay?

Yes, the wristband lets us know that you are staying at the establishment. It gives you access to the water park as well as activities and entertainment, and prevents visitors from entering the site. It must therefore be worn at all times during your stay.

Can I bring a boat?

Yes, if your boat is not too large (check with us) you can leave it in our car park.

Are there shops on the campsite?

Yes, all the amenities you need for a comfortable week’s holiday are available during the establishment’s opening hours: a grocery, a bar, a snack bar and a restaurant. For more details on opening hours and periods, see the your club/shops page.

Is access private?

Yes, access to the site is private and reserved for staying guests only. Outside parties (visitors) can enter the site if invited by guests, after reporting to reception and paying the entrance fee. Visitors are the responsibility of the staying guests and must follow the rules and regulations. Management reserves the right to ask visitors to refuse access to or leave the club.

Is the club secure?

Yes, there is a warden on site at all times. Depending on the time of year, they may be assisted by one or more security guards.

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