General terms and conditions

La Grande Métairie, Route des Alignements de Kermario – Kerlescan, 56342 CARNAC
hereinafter referred to as “the host”

BOOKING CONDITIONS

The rates and information published are shown subject to errors of printing or omission (non-contractual texts and visuals). Only the prices shown on the booking confirmation are contractual. Prices are shown in euros and take into account a VAT rate of 10% in force on 1 December 2016. The contract price is subject to change in the event of a variation in the applicable taxes between the booking date and the payment date.

An individual tourist tax is levied by the club on behalf of the local authorities for each adult staying. Its amount is the amount applicable on the dates of the stay.

For camping pitches, the basic package includes 1 pitch + 1 installation + 1 vehicle + access to water and electricity + 2 people.

For accommodation rentals, the fixed price includes the number of people (babies included) stated at the time of booking, up to 10 places depending on the type of accommodation chosen. If the number of persons present exceeds the capacity of the selected accommodation, the club shall refuse access.

The rented accommodation is fully equipped and includes all kitchenware and tableware as well as bedding. Bed linen and towels are not included in the basic package. Guests are reminded that children under 6 years old are not allowed to sleep in bunk beds for safety reasons.

All bookings are nominative and cannot be transferred or sublet. The booking becomes effective only after our consent has been given and the signed rental agreement accompanied by the down payment or the full price of the stay has been received.

PAYMENT CONDITIONS

For rentals and campsite pitches:

  • When the booking is made over 30 days before the start date of the stay:
    • a down payment of 30% of the total price of the stay booked (accommodation or pitch + options) must be paid. It is then deducted from the total price of the stay and shall be collected at the time of booking.
    • the balance must be paid 30 days before the start date of the stay at the latest.
      Otherwise, the booking is no longer assured.
  • When the booking is made less than 30 days before the start date of the stay:
    • the stay must be paid for in full at the time of booking.

CHANGES

In the event of any request to change the dates or the number of guests, the host shall endeavour to accept these requests where possible, subject to availability and according to applicable rates. Any request to shorten the stay shall be considered by the host as a partial cancellation.

CANCELLATION

Cancellation by the customer: Any cancellation of a booking must be made in writing by sending the host a registered letter with acknowledgment of receipt. The sums paid shall only be refunded under the terms of the host’s “Cancellation Guarantee”, which are available on our brochure and our website. If the customer does not sign up to the guarantee, the host shall retain the sums paid.

Cancellation by the host: In the event of cancellation by the host, except in the event of force majeure, the full price of the stay shall be refunded.

CHECK-IN AND CHECK-OUT

The customer and any accompanying persons shall be asked to provide proof of identity at check-in.

For camping pitches:

  • The pitch rental begins at 12 noon and must be vacated by 12 noon.
  • After this time, the customer shall be billed for an additional night.
  • The customer shall be asked to pay a security deposit when checking in, which shall be returned when checking out.

For accommodation rentals:

  • Rentals begin at 5 pm and the rented premises must be vacated by 10 am.
  • Upon receiving the keys, the customer shall be asked to pay a security deposit and shall be given the inventory of the rental. The customer is obliged to check the inventory and report any anomalies on the same day. Any dissatisfaction concerning the general condition, inventory or cleanliness of the rental must be reported to the host by the customer within 24 hours following check-in, in order to remedy it. No complaint shall be admissible after this deadline.
  • Rentals must be left in perfectly clean condition, with the inventory verified. Any breakages or damages shall be at the customer’s expense, as shall any restoration of the premises that may prove necessary.
  • End-of- stay cleaning is the customer’s responsibility. If the rental has not been properly cleaned before check-out, a cleaning fee of €90 shall be retained.
  • When the keys are returned on check-out day, the security deposit is returned to the customer after the host has checked the inventory, cleanliness and condition of the rental.

The security deposit does not constitute a limitation of liability.

COMPLAINTS

the event of a complaint, the customer has a period of 15 days following the end of their stay to report it to the host’s “customer service” department by registered letter with acknowledgment of receipt. The host has a period of 30 days following receipt of the complaint in which to answer it. If the customer considers that they have not obtained a satisfactory answer from the host, the customer may contact a consumer ombudsman within a maximum period of one year following the date of the written complaint addressed to the host. The details of the ombudsman that may be contacted by the customer are: Médicys – 73 boulevard de Clichy – 75009 PARIS – 01 49 70 15 93 – www.medicys.fr. The ombudsman may be contacted by mail, telephone or its website.

If the dispute cannot be resolved, the jurisdiction competent to resolve the dispute is the court of Lorient.

INTERRUPTION OF THE STAY AND UNUSED SERVICES

Any stay that is interrupted, or shortened (late arrival, early departure) by the customer cannot give rise to any refund. Despite the balance having been paid, if there is no news from the customer (by e-mail or registered letter with acknowledgment of receipt), 48 hours after the beginning of the stay, the host reserves the right to take back the accommodation or pitch. The customer shall then not be entitled to any compensation.

No refund or compensation shall be given in the event of non-use of one or more services or in the event of temporary or seasonal closure of one or more services due to a technical, climatic, administrative or legislative problem.

CUSTOMER LIABILITY

The customer must be insured for civil liability. The customer may be asked to provide an insurance certificate before the start of the stay.

ANIMALS

Pets are allowed under the conditions described in the price brochure, under the responsibility of their owners. Category 1 and 2 animals, as well as dogs weighing more than 10 kilos, are not allowed within the premises of the host’s establishment. The customer must bring the animal’s vaccination record with them. Dogs must be kept on a lead and must not be left unattended on the premises (in the accommodation, on the camping pitch or in a car).

RULES AND REGULATIONS

The rules and regulations are displayed at the entrance to the establishment and at the reception desk. The customer is required to read them upon checking in and undertakes to follow them. If the rules and regulations are not followed, the host reserves the right to impose a penalty, up to and including exclusion from the establishment.

IMAGE RIGHTS

During the customer’s stay, the customer and any accompanying persons may be photographed or filmed for the advertising needs of the host and Compagnie de Bel Air. The host and Compagnie de Bel Air may use these images for a maximum period of ten years. The customer is hereby informed that they are obliged to notify the host of any objection to this practice in writing, as soon as they check in.


EXTRACT FROM THE RULES AND REGULATIONS

 Conditions of admission

To be allowed to enter on the campsite, the customer must have been authorised to do so by the receptionist. The fact of staying at the establishment implies acceptance of the provisions of these rules and the commitment to comply therewith.

Any breach of the rules may lead to the expulsion of the perpetrator, with the involvement of the police if necessary.

Police formalities

Anyone staying at the camp for at least one night must present proof of identity to the receptionist and complete the formalities required by the police.

Noise and silence

Camp users are urged to avoid any noise and discussions that might disturb their neighbours.

The volume of audio devices must be adjusted accordingly. Car doors and boots must be closed as quietly as possible.

Dogs and other animals should never be left to roam freely. They must not be left alone in the camp, even when locked in, by their owners, who are civilly liable for them.

There must be total silence between 11 pm and 7 am.

Safety

Fire

Open fires (wood, coal, etc.) are strictly prohibited unless approval is given by the management and indicated by signs on display.

Stoves must be maintained in good working order.

There is a first aid kit at reception.

Theft

Management is only responsible for items deposited in the safe in the office (€3 per day per individual safe).

We advise you to lock your accommodation in order to avoid any inconvenience.

Please report any suspicious person present in the camp to the staff member in charge immediately.

Admission of minors

For obvious safety reasons (pool, possible evacuation in case of weather warning, etc.) or health reasons (possible hospitalisation during the stay, etc.), minors not accompanied by their parents are not admitted. In addition, the establishment is not authorised, under Decree No. 2002-883 of 3 May 2002 on the protection of minors during school holidays, leave from work and leisure activities, to provide group or individual accommodation outside the family home to minors under 18 years of age, if they are not accompanied by their legal guardians.

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